Support & Help
Frequently Asked Questions
How do I add my IPTV playlist?
Open Genral Pro and tap "Add Playlist". You can import playlists by:
• Entering an M3U/M3U8 URL
• Importing from a file on your device
• Using Xtream Codes credentials (server, username, password)
• Entering an M3U/M3U8 URL
• Importing from a file on your device
• Using Xtream Codes credentials (server, username, password)
What playlist formats are supported?
Genral Pro supports the most common IPTV formats:
M3U
M3U8
Xtream Codes
Why isn't my playlist loading?
Check the following:
• Ensure your internet connection is stable
• Verify the playlist URL is correct and accessible
• Contact your IPTV provider if the issue persists
• Try refreshing the playlist in the app settings
• Ensure your internet connection is stable
• Verify the playlist URL is correct and accessible
• Contact your IPTV provider if the issue persists
• Try refreshing the playlist in the app settings
How do I add channels to favorites?
Long press on any channel card and select "Add to Favorites" from the menu. You can view all your favorites in the dedicated Favorites tab.
Can I use Genral Pro on multiple devices?
Yes! Genral Pro works seamlessly across iPhone, iPad, and Apple TV. Your playlists and settings sync through iCloud when signed in with the same Apple ID.
The video quality is poor. How can I improve it?
Go to Settings > Player Settings and:
• Set video quality to "Auto" or select a specific resolution
• Enable hardware acceleration if available
• Increase buffer size for better streaming stability
• Set video quality to "Auto" or select a specific resolution
• Enable hardware acceleration if available
• Increase buffer size for better streaming stability
How do I organize my channels?
Genral Pro automatically organizes channels by categories found in your playlist. You can also:
• Use the category filter to browse specific types of content
• Create custom favorites collections
• Search for specific channels using the search function
• Use the category filter to browse specific types of content
• Create custom favorites collections
• Search for specific channels using the search function
Is my data safe and private?
Absolutely. Genral Pro stores all your playlists and preferences locally on your device. We don't collect, track, or share any of your personal data. See our Privacy Policy for details.
Still Need Help?
Can't find what you're looking for? We're here to help!
Email us at: support@genralpro.com
We typically respond within 24 hours.